Privacy Policy

At Bluewave Plumbers, we respect and protect your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website plumbersinfortcollins.com or contact us for plumbing services in Fort Collins and nearby areas.

Who We Are

Our website address is plumbersinfortcollins.com. We are Bluewave Plumbers, a licensed plumbing service company based in Fort Collins, Colorado, serving homeowners and businesses across Northern Colorado.

Information We Collect

Personal Information

We may collect the following details when you interact with our website or request service:

• Name
• Phone number
• Email address
• Service address
• Service-related details you provide
• Information submitted through our contact or booking forms

Technical & Usage Information

We may also collect non-personal data automatically, including:

• Browser type and version
• Device information
• IP address
• Pages viewed and navigation paths
• Time spent on the website
• Cookie data

This information helps us improve website performance and user experience.

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. Here is how we use them:

• Contact form cookies: If you submit a contact form, we may save your name, email, and website in cookies for your convenience. These cookies remain active for up to 1 year.
• Session cookies: A temporary cookie may be set to check whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
• Preference cookies: Display and preference cookies may last up to 1 year.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our site may not function properly without cookies.

How We Use Your Information

We use the information we collect to:

• Respond to service requests and inquiries
• Schedule and confirm plumbing appointments
• Provide estimates, updates, and follow-ups
• Improve website performance and user experience
• Maintain accurate service and billing records
• Provide customer support
• Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

How We Protect Your Information

We use secure systems and industry-standard safeguards to protect your personal data from unauthorized access, disclosure, or misuse. Only authorized staff members can access your information, and only when necessary to provide service.

While we take reasonable steps to secure your data, no method of transmission over the internet is 100% secure. We encourage you to contact us by phone for time-sensitive or sensitive matters.

Who We Share Your Data With

We only share your information when necessary:

• Trusted service partners who assist us in delivering plumbing services (e.g., scheduling software, payment processors). These partners are contractually required to keep your data confidential.
• Legal authorities, but only when required by applicable law, court order, or government regulation.
• Spam detection services that help us keep our forms and communications secure.

Embedded Content From Other Websites

Pages on our site may include embedded content such as videos, maps, or articles from third-party platforms. Embedded content from other websites behaves exactly as if you visited those websites directly. Those websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that content — including if you have an account and are logged in to that website.

How Long We Keep Your Data

• Contact form submissions and service records are retained as long as necessary to fulfill the service and meet any legal obligations.
• Website usage and technical data collected through cookies or analytics is typically retained for up to 26 months.
• You may request deletion of your data at any time (see Your Rights section below), subject to legal and administrative exceptions.

Your Rights Over Your Data

You have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request that we correct inaccurate or incomplete information
• Deletion — request that we delete your personal data
• Objection — object to how we process your data in certain circumstances

Please note we may be unable to delete information we are legally required to retain for administrative, legal, or security reasons. To exercise any of these rights, contact us using the details below.

Where Your Data Is Sent

Our contact form submissions are processed through Formspree, a secure third-party form service. Your submission data is transmitted over an encrypted connection and stored in accordance with Formspree's privacy policy. Visitor messages may also be checked by an automated spam detection service.

We do not transfer your personal data outside the United States for any other purpose.

Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will promptly delete it.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out: